QXALGO

Legal

Privacy Policy

How QxAlgo collects, uses, and protects your information. Last updated June 2026.

Information We Collect

QxAlgo collects the following information:

  • Account Information: Name, email, country, password hash
  • Trading Setup: MetaTrader platform, account number, broker, server, account size, risk preference
  • License/Permission Data: Tool access levels, license keys, permission status, access timestamps
  • Support & Communication: Support tickets, messages, notes, feedback
  • Payment Information: Payment status, order history (payment processor handles card details)
  • Platform Activity: Login history, downloads, license checks, system validation attempts

How We Use Your Information

Your information is used to:

  • Create and manage your QxAlgo account
  • Set up access to tools and assign licenses
  • Validate license keys and tool permissions
  • Provide customer support and respond to inquiries
  • Prevent fraud, abuse, and unauthorized access
  • Communicate about service updates, changes, or issues
  • Monitor platform security and performance

Payment Processing

Payments are processed by Lemon Squeezy or another third-party payment processor. QxAlgo does not directly collect, store, or process credit card information. Payment processor terms and privacy practices apply. Your card details are processed securely by the payment provider only.

Email Communications

QxAlgo may send you emails related to your account, tool setup, license assignment, tool updates, support responses, and payment confirmations. You may manage email preferences in your account settings. Opt-out of non-essential emails is available, but transactional emails cannot be disabled.

Data Sharing

QxAlgo does not sell or rent your personal data. Information may be shared with:

  • Service Providers: Email delivery, payment processing, and hosting services
  • Legal Compliance: When required by law or legal process
  • Safety & Security: When necessary to prevent fraud or harm

Data Security

QxAlgo implements security measures to protect your information from unauthorized access, alteration, or disclosure. However, no security system is completely secure. We encrypt passwords and sensitive data where appropriate and maintain secure access controls. You are responsible for keeping your login credentials confidential.

Data Retention

QxAlgo retains your information for as long as your account is active and for a reasonable period afterward for legal, compliance, and operational purposes. If you request account deletion, QxAlgo will remove personal data according to applicable law, though some information may be retained for legal or audit purposes.

Analytics

QxAlgo uses internal analytics events to measure product interest and checkout funnel performance. We only collect non-personal event details such as page visits, checkout starts, verification attempts, and order completion events. Personal data such as email contents, payment details, or authentication credentials are not stored in the analytics event table.

Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your information. Contact us to exercise your rights. We will respond to requests according to applicable law.

Changes to This Policy

QxAlgo may update this Privacy Policy at any time. Changes will be posted here with an updated date. Continued use of QxAlgo constitutes acceptance of the updated policy.

Contact

For privacy questions or concerns, contact us at support@qxalgo.com.